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# 20. Problems & Bugs

There are several ways to get in touch if you encounter a problem with TiLP or if you have questions, suggestions, bug reports, etc.
If you have general questions or problems, please consider the users' mailing list first.
If you want to discuss TiLP, you can use the TiLP forum.
If you want to contribute to the TiLP project, there is a developer's mailing list.
For bug reports, use the 'Bug Tracking System' (BTS).

## 20.1 Questions

Please read all documentation carefully before sending a post. Too many people do not take time enough to carefully read the documentation. If you are sure that your question is not answered in any of these docs, then post.

The TiLP team will not necessarily reply to questions which are already answered in those docs !

## 20.2 Bugs

Most of bug reports I receive do not contain enough information, because people do not read the documentation before sending an e-mail. I often have to ask for subsequent information, which is not very efficient for me, and takes more time for you.

A bug report should always contain the following information :
- platform type: Windows (XP, Seven, 32-bit or 64-bit), Linux (which distribution, which kernel, is devfs running, etc.)
- TiLP framework version and TiLP version
- calculator type (TI84+, TI89 HW1 / HW2, etc.)
- cable type and port (BlackLink, ParallelLink, SilverLink, DirectLink etc.),
- TiLP displays lots of information as debugging output. Either (for *nix) copy and paste the terminal output (redirected to a file if necessary), or (Windows' very slow console) send the contents of the ~/.tilp.log file, where "~" refers to the home directory of your user (usually one level above My Documents or Desktop: on XP, C:\Documents and Settings\<username>; on Vista and 7, C:\Users\<username>)
If you have more information, such as screenshots, you are welcome to send it as well!