%# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This software is Copyright (c) 1996-2026 Best Practical Solutions, LLC %# <sales@bestpractical.com> %# %# (Except where explicitly superseded by other copyright notices) %# %# %# LICENSE: %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. %# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %# %# You should have received a copy of the GNU General Public License %# along with this program; if not, write to the Free Software %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA %# 02110-1301 or visit their web page on the internet at %# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. %# %# %# CONTRIBUTION SUBMISSION POLICY: %# %# (The following paragraph is not intended to limit the rights granted %# to you to modify and distribute this software under the terms of %# the GNU General Public License and is only of importance to you if %# you choose to contribute your changes and enhancements to the %# community by submitting them to Best Practical Solutions, LLC.) %# %# By intentionally submitting any modifications, corrections or %# derivatives to this work, or any other work intended for use with %# Request Tracker, to Best Practical Solutions, LLC, you confirm that %# you are the copyright holder for those contributions and you grant %# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, %# royalty-free, perpetual, license to use, copy, create derivative %# works based on those contributions, and sublicense and distribute %# those contributions and any derivatives thereof. %# %# END BPS TAGGED BLOCK }}} <& /Elements/Header, Title => $title, &> <& /Elements/Tabs &> <& /Elements/ListActions, actions => \@results &> % if ( $ARGS{'AddGroupCc'} ){ % } % if ( $ARGS{'ChangedField'} ) { % for my $field ( ref $ARGS{ChangedField} eq 'ARRAY' ? @{ $ARGS{ChangedField} } : $ARGS{ChangedField} ) { % } % } %# If user includes an article, it usually means the content changes. % if ( $ARGS{IncludeArticleId} ) { % } % $m->callback( CallbackName => 'FormStart', QueueObj => $QueueObj, ARGSRef => \%ARGS ); % if ($gnupg_widget) { <& /Elements/Crypt/SignEncryptWidget:ShowIssues, self => $gnupg_widget, Queue => $QueueObj &> % }
<&| /Widgets/TitleBox, title => loc("Basics"), class=>'ticket-info-basics' &>
<& /Ticket/Elements/EditBasics, InTable => 1, QueueObj => $QueueObj, defaults => \%ARGS, fields => [ { name => 'Queue', comp => '/Elements/SelectQueue', args => { Name => 'Queue', Default => $Queue, ShowNullOption => 0, AutoSubmit => 1, ShowAllQueues => 0, }, }, { name => 'Status', comp => '/Ticket/Elements/SelectStatus', args => { Name => "Status", QueueObj => $QueueObj, }, }, { name => 'Owner', comp => '/Elements/SelectOwner', args => { Name => "Owner", Default => $ARGS{Owner} || RT->Nobody->Id, DefaultValue => 0, QueueObj => $QueueObj, }, }, { special => 'roles' }, $QueueObj->SLADisabled ? () : ( { name => 'SLA', comp => '/Elements/SelectSLA', args => { Name => "SLA", Default => $ARGS{SLA} || RT::SLA->GetDefaultServiceLevel(Queue => $QueueObj), DefaultValue => RT::SLA->GetDefaultServiceLevel(Queue => $QueueObj) ? 0 : 1, QueueObj => $QueueObj, }, }), ] &> % $m->callback( CallbackName => 'AfterOwner', ARGSRef => \%ARGS ); <& /Elements/EditCustomFields, %ARGS, Object => $ticket, CategoryObj => $QueueObj, CustomFields => $QueueObj->TicketCustomFields, Grouping => 'Basics', InTable => 1, ForCreation => 1, &> <& /Ticket/Elements/EditTransactionCustomFields, %ARGS, QueueObj => $QueueObj, InTable => 1 &>
<& /Ticket/Elements/ShowAssetsOnCreate, QueueObj => $QueueObj, ARGSRef => \%ARGS &> % $m->callback( CallbackName => 'AfterBasics', QueueObj => $QueueObj, ARGSRef => \%ARGS ); <& /Elements/EditCustomFieldCustomGroupings, %ARGS, Object => $ticket, CategoryObj => $QueueObj, CustomFieldGenerator => sub { $QueueObj->TicketCustomFields }, ForCreation => 1, &>
<&| /Widgets/TitleBox, title => $title, class => 'messagedetails' &>
% $m->callback(CallbackName => 'BeforeRequestors', QueueObj => $QueueObj, ARGSRef => \%ARGS);
<&|/l&>Requestors:
<& /Elements/EmailInput, Name => 'Requestors', Size => undef, Default => $ARGS{Requestors} // $session{CurrentUser}->EmailAddress, AutocompleteMultiple => 1, AutocompleteType => 'Principals' &> % $m->callback( CallbackName => 'AfterRequestors', QueueObj => $QueueObj, ARGSRef => \%ARGS );
<&|/l&>Cc:\
<& /Elements/EmailInput, Name => 'Cc', Size => undef, Default => $ARGS{Cc}, AutocompleteMultiple => 1, AutocompleteType => 'Principals' &>
<&|/l&>Admin Cc:\
<& /Elements/EmailInput, Name => 'AdminCc', Size => undef, Default => $ARGS{AdminCc}, AutocompleteMultiple => 1, AutocompleteType => 'Principals' &>
% my $roles = $QueueObj->CustomRoles; % $roles->LimitToMultipleValue; % my @hidden = $QueueObj->HiddenCustomRoleIDsForURL; % $roles->Limit(FIELD => 'id', OPERATOR => 'NOT IN', VALUE => \@hidden) if @hidden; % $m->callback( CallbackName => 'ModifyCustomRoles', ARGSRef => \%ARGS, CustomRoles => $roles ); % while (my $role = $roles->Next) {
<% $role->Name %>:\ % if ($role->EntryHint) { % }
<& /Elements/MultiUserRoleInput, role => $role, Default => $ARGS{$role->GroupType} &>
% } <& /Elements/EditCustomFields, %ARGS, Object => $ticket, CategoryObj => $QueueObj, CustomFields => $QueueObj->TicketCustomFields, Grouping => 'People', InTable => 1, ForCreation => 1, &>
<&|/l&>Subject:
% $m->callback( %ARGS, CallbackName => 'AfterSubject' );
% if ( $gnupg_widget ) {
<& /Elements/Crypt/SignEncryptWidget, self => $gnupg_widget, QueueObj => $QueueObj &>
% } % if ( RT->Config->Get('ArticleOnTicketCreate')) { <& /Articles/Elements/BeforeMessageBox, %ARGS, QueueObj => $QueueObj &> % } % $m->callback( %ARGS, QueueObj => $QueueObj, CallbackName => 'BeforeMessageBox' ); % if (exists $ARGS{Content}) { <& /Elements/MessageBox, QueueObj => $QueueObj, Default => $ARGS{Content}, IncludeSignature => 0, IncludeDefaultArticle => 0, FullWidth => 1 &> % } elsif ( $QuoteTransaction ) { <& /Elements/MessageBox, QueueObj => $QueueObj, QuoteTransaction => $QuoteTransaction, IncludeDefaultArticle => 0, FullWidth => 1 &> % } else { <& /Elements/MessageBox, QueueObj => $QueueObj, IncludeDefaultArticle => 1, FullWidth => 1 &> %} % $m->callback( %ARGS, QueueObj => $QueueObj, CallbackName => 'AfterMessageBox' ); <& /Ticket/Elements/AddAttachments, %ARGS, QueueObj => $QueueObj, FullWidth => 1 &>
<& /Elements/Submit, Label => loc("Create"), Name => 'SubmitTicket', id => 'SubmitTicket' &>
<&| /Widgets/TitleBox, title => loc('The Basics'), title_class=> 'inverse', color => "#993333" &>
<&| /Elements/LabeledValue, Label => loc('Priority') &> <& /Elements/SelectPriority, Name => "InitialPriority", Default => $ARGS{InitialPriority} ? $ARGS{InitialPriority} : $QueueObj->DefaultValue('InitialPriority'), QueueObj => $QueueObj, &> <&| /Elements/LabeledValue, Label => loc('Final Priority'), Class => 'FinalPriority' &> <& /Elements/SelectPriority, Name => "FinalPriority", Default => $ARGS{FinalPriority} ? $ARGS{FinalPriority} : $QueueObj->DefaultValue('FinalPriority'), QueueObj => $QueueObj, &> <&| /Elements/LabeledValue, Label => loc('Time Estimated') &> <& /Elements/EditTimeValue, Name => 'TimeEstimated', Default => $ARGS{TimeEstimated} || '' &> <&| /Elements/LabeledValue, Label => loc('Time Worked') &> <& /Elements/EditTimeValue, Name => 'TimeWorked', Default => $ARGS{TimeWorked} || '' &> <&| /Elements/LabeledValue, Label => loc('Time Left') &> <& /Elements/EditTimeValue, Name => 'TimeLeft', Default => $ARGS{TimeLeft} || '' &>
<&|/Widgets/TitleBox, title => loc("Dates"), title_class=> 'inverse', color => "#663366" &>
<&| /Elements/LabeledValue, Label => loc('Starts') &> <& /Elements/SelectDate, Name => "Starts", Default => $ARGS{Starts} || $QueueObj->DefaultValue('Starts') || '' &> <&| /Elements/LabeledValue, Label => loc('Due') &> <& /Elements/SelectDate, Name => "Due", Default => $ARGS{Due} || $QueueObj->DefaultValue('Due') || '' &> <& /Elements/EditCustomFields, %ARGS, Object => $ticket, CategoryObj => $QueueObj, CustomFields => $QueueObj->TicketCustomFields, Grouping => 'Dates', InTable => 1, ForCreation => 1, &>
<&| /Widgets/TitleBox, title => loc('Links'), title_class=> 'inverse' &> <& /Elements/AddLinks, Object => $ticket, CustomFields => $QueueObj->TicketCustomFields, ARGSRef => \%ARGS, &>
<& /Elements/Submit, Label => loc("Create"), Name => 'SubmitTicket' &>
<%INIT> $m->callback( CallbackName => "Init", ARGSRef => \%ARGS ); my $Queue = $ARGS{Queue}; # Use default queue from config site or user prefs if none provided unless ($Queue) { $Queue = GetDefaultQueue(); } # pick first in list in normal order unless queue provided from form/url/defaults unless ($Queue) { my $cache_key = SetObjectSessionCache( ObjectType => 'Queue', CheckRight => 'CreateTicket', CacheNeedsUpdate => RT->System->QueueCacheNeedsUpdate, ShowAll => 0, ); $Queue = $session{$cache_key}{objects}[0]->{Id} if $session{$cache_key}{objects}[0]; } Abort( loc( "Permission Denied" ) ) unless $Queue; $session{DefaultQueue} = $Queue; my $current_user = $session{'CurrentUser'}; if ($CloneTicket) { my $CloneTicketObj = RT::Ticket->new( $session{CurrentUser} ); $CloneTicketObj->Load($CloneTicket) or Abort( loc("Ticket could not be loaded"), Code => HTTP::Status::HTTP_BAD_REQUEST ); my $clone = { Requestors => join( ',', $CloneTicketObj->RequestorAddresses ), Cc => join( ',', $CloneTicketObj->CcAddresses ), AdminCc => join( ',', $CloneTicketObj->AdminCcAddresses ), InitialPriority => $CloneTicketObj->Priority, }; $clone->{$_} = $CloneTicketObj->$_() for qw/Owner Subject FinalPriority Status/; $clone->{$_} = $CloneTicketObj->$_->AsString for grep { $CloneTicketObj->$_->IsSet } map { $_ . "Obj" } qw/Starts Started Due Resolved/; my $get_link_value = sub { my ($link, $type) = @_; my $uri_method = $type . 'URI'; my $local_method = 'Local' . $type; my $uri = $link->$uri_method; return if $uri->IsLocal and $uri->Object and $uri->Object->isa('RT::Ticket') and $uri->Object->__Value('Type') eq 'reminder'; return $link->$local_method || $uri->URI; }; my (@refers, @refers_by); my $refers = $CloneTicketObj->RefersTo; while ( my $refer = $refers->Next ) { my $refer_value = $get_link_value->($refer, 'Target'); push @refers, $refer_value if defined $refer_value; } $clone->{'new-RefersTo'} = join ' ', @refers; my $refers_by = $CloneTicketObj->ReferredToBy; while ( my $refer_by = $refers_by->Next ) { my $refer_by_value = $get_link_value->($refer_by, 'Base'); push @refers_by, $refer_by_value if defined $refer_by_value; } $clone->{'RefersTo-new'} = join ' ', @refers_by; my $cfs = $CloneTicketObj->QueueObj->TicketCustomFields(); while ( my $cf = $cfs->Next ) { my $cf_id = $cf->id; my $cf_values = $CloneTicketObj->CustomFieldValues( $cf->id ); my @cf_values; while ( my $cf_value = $cf_values->Next ) { push @cf_values, $cf_value->Content; } next unless @cf_values; if ( @cf_values > 1 && $cf->Type eq 'Select' ) { $clone->{GetCustomFieldInputName( CustomField => $cf )} = \@cf_values; } else { if ( $cf->Type eq 'DateTime' ) { # Convert to user timezone. DateTime doesn't have multiple values, so only need to take care of # $cf_values[0] my $date = RT::Date->new( $session{'CurrentUser'} ); $date->Set( Format => 'ISO', Value => $cf_values[0] ); $cf_values[0] = $date->ISO( Timezone => 'user' ); } $clone->{GetCustomFieldInputName( CustomField => $cf )} = join "\n", @cf_values; } } $m->callback( CallbackName => 'MassageCloneArgs', ARGSRef => $clone, Queue => $Queue ); for ( keys %$clone ) { $ARGS{$_} = $clone->{$_} if not defined $ARGS{$_}; } } # no support for muliple articles included at the same time ( $ARGS{IncludeArticleId} ) = grep defined && length, @{ $ARGS{IncludeArticleId} } if ref( $ARGS{IncludeArticleId} ) eq 'ARRAY'; my @results; my $QueueObj = RT::Queue->new($current_user); $QueueObj->Load($Queue) || Abort(loc("Queue [_1] could not be loaded.", $Queue||''), Code => HTTP::Status::HTTP_BAD_REQUEST); my $title = loc("Create a new ticket in [_1]", $m->scomp("/Ticket/Elements/ShowQueue", QueueObj => $QueueObj, Escape => 0)); $m->callback( QueueObj => $QueueObj, title => \$title, results => \@results, ARGSRef => \%ARGS ); $m->scomp( '/Articles/Elements/SubjectOverride', ARGSRef => \%ARGS, QueueObj => $QueueObj, results => \@results ); $QueueObj->Disabled && Abort(loc("Cannot create tickets in a disabled queue."), Code => HTTP::Status::HTTP_NOT_FOUND); if ( $ARGS{QueueChanged} ) { my %changed = map { $_ => 1 } ref $ARGS{ChangedField} eq 'ARRAY' ? @{ $ARGS{ChangedField} } : $ARGS{ChangedField} if $ARGS{ChangedField}; for my $field ( qw/Content InitialPriority FinalPriority SLA Starts Due/, grep { /-CustomField-/ && !/-Magic$/ } sort keys %ARGS ) { if ( !$changed{$field} ) { delete $ARGS{$field}; delete $DECODED_ARGS->{$field}; # EditCustomField uses $DECODED_ARGS } } } my $ticket = RT::Ticket->new($current_user); # empty ticket object ProcessAttachments(ARGSRef => \%ARGS); my $checks_failure = 0; { my ($status, @msg) = $m->comp( '/Elements/ValidateCustomFields', CustomFields => $QueueObj->TicketCustomFields, ARGSRef => \%ARGS ); unless ($status) { $checks_failure = 1; push @results, @msg; } ( $status, @msg ) = PreprocessTimeUpdates( \%ARGS ); unless ( $status ) { push @results, @msg; $checks_failure = 1; } } my $gnupg_widget = $m->comp('/Elements/Crypt/SignEncryptWidget:new', Arguments => \%ARGS ); $m->comp( '/Elements/Crypt/SignEncryptWidget:Process', self => $gnupg_widget, QueueObj => $QueueObj, ); if ( $ARGS{SubmitTicket} ) { my $status = $m->comp('/Elements/Crypt/SignEncryptWidget:Check', self => $gnupg_widget, Operation => 'Create', QueueObj => $QueueObj, ); $checks_failure = 1 unless $status; } if ($ARGS{IncludeArticleId}) { my $article = RT::Article->new($session{'CurrentUser'}); my ($ret, $msg) = $article->Load( $ARGS{IncludeArticleId} ); if (!$ret) { # Make sure we don't finalize the ticket if we won't be able to include the article $checks_failure = 1; push @results, loc('Unable to load article "[_1]"', $ARGS{IncludeArticleId}); } } # check email addresses for RT's { my $custom_roles = $QueueObj->CustomRoles; my @static_roles = qw(Requestors Cc AdminCc); while (my $role = shift @static_roles || $custom_roles->Next) { my $field = ref $role ? $role->GroupType : $role; my $value = $ARGS{ $field }; next unless defined $value && length $value; my ( $filtered_emails, $error_msgs ) = ProcessEmailAddresses( Field => $field, Value => $value, Label => ref $role ? $role->Name : loc($role =~ /^(.*?)s?$/), ARGSRef => \%ARGS, ); if ( @$error_msgs ) { push @results, @$error_msgs; $checks_failure ||= 1; } $ARGS{ $field } = join ', ', grep defined, @$filtered_emails; } } my $skip_create = 0; $m->callback( CallbackName => 'BeforeCreate', ARGSRef => \%ARGS, skip_create => \$skip_create, checks_failure => $checks_failure, results => \@results ); $m->comp( '/Articles/Elements/CheckSkipCreate', ARGSRef => \%ARGS, skip_create => \$skip_create, checks_failure => $checks_failure, results => \@results ); if ( !$checks_failure && !$skip_create && $ARGS{SubmitTicket} ) { $m->comp('Display.html', %ARGS); $RT::Logger->crit("After display call; error is $@"); $m->abort(); } PageMenu->child( basics => raw_html => q[] . loc('Basics') . q[]); PageMenu->child( details => raw_html => q[] . loc('Details') . q[]); <%ARGS> $DependsOn => undef $DependedOnBy => undef $MemberOf => undef $QuoteTransaction => undef $CloneTicket => undef $AddGroupCc => undef