%# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This software is Copyright (c) 1996-2014 Best Practical Solutions, LLC %# <sales@bestpractical.com> %# %# (Except where explicitly superseded by other copyright notices) %# %# %# LICENSE: %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. %# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %# %# You should have received a copy of the GNU General Public License %# along with this program; if not, write to the Free Software %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA %# 02110-1301 or visit their web page on the internet at %# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. %# %# %# CONTRIBUTION SUBMISSION POLICY: %# %# (The following paragraph is not intended to limit the rights granted %# to you to modify and distribute this software under the terms of %# the GNU General Public License and is only of importance to you if %# you choose to contribute your changes and enhancements to the %# community by submitting them to Best Practical Solutions, LLC.) %# %# By intentionally submitting any modifications, corrections or %# derivatives to this work, or any other work intended for use with %# Request Tracker, to Best Practical Solutions, LLC, you confirm that %# you are the copyright holder for those contributions and you grant %# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, %# royalty-free, perpetual, license to use, copy, create derivative %# works based on those contributions, and sublicense and distribute %# those contributions and any derivatives thereof. %# %# END BPS TAGGED BLOCK }}} <& /Elements/Header, Title => loc("Offline upload") &> <& /Elements/Tabs &> <& /Elements/ListActions, actions => \@results &> % $m->callback( Requestor => \$requestoraddress, Queue => \$qname, %ARGS );

<&|/l&>Default Queue: | <& /Elements/SelectQueue, Name => "qname", NamedValues => 1 &> <&|/l&>If no queue is specified, create tickets in this queue.
<&|/l&>Default Requestor: | <&|/l&>If no Requestor is specified, create tickets with this requestor.
<&|/l&>Template: | <% $string %>
<&|/l&>Get template from file: |

<& /Elements/Submit, Name => 'UpdateTickets', Label => loc('Upload'), Caption => loc("Upload your changes"), color => "#993333" &> <%args> $requestoraddress => '' $qname => undef $string => undef <%INIT> my @results; use RT::Action::CreateTickets; my $action = RT::Action::CreateTickets->new(CurrentUser => $session{'CurrentUser'}); ; if ($ARGS{'Parse'} && $ARGS{'Template'}) { $string = ""; my $cgi_object = $m->cgi_object; my $fh = $cgi_object->upload('Template'); my $filename = "$fh"; my ($buffer, $template); while ( my $bytesread = read( $fh, $buffer, 4096 ) ) { $template .= $buffer; } my $encode = RT::I18N::_GuessCharset( $template ); require Encode; $template = Encode::decode( $encode, $template ); $template =~ s/\r\n/\n/gs; $action->Parse(Content => $template, Queue => $qname, Requestor => $requestoraddress); foreach ( @{ $action->{'create_tickets'} } ) { my $id = $_; $id =~ s/^create\-//; $string .= "===Create-Ticket: $id\n"; $string .= $action->{'templates'}->{$_} . "\n"; } foreach ( @{ $action->{'update_tickets'} } ) { my $id = $_; $id =~ s/^update\-//; $string .= "===Update-Ticket: $id\n"; $string .= $action->{'templates'}->{$_} . "\n"; } } elsif ($ARGS{'UpdateTickets'}) { $action->Parse(Content => $ARGS{string}, Queue => $qname, Requestor=> $requestoraddress); push @results, $action->CreateByTemplate(); push @results, $action->UpdateByTemplate(); } else { if ($ARGS{'Query'}) { my $Tickets = RT::Tickets->new($session{'CurrentUser'}); $Tickets->FromSQL($ARGS{'Query'}); while (my $t = $Tickets->Next) { $string .= "===Update-Ticket: " . $t->Id . "\n"; $string .= $action->GetUpdateTemplate($t); $string .= "" . "\n"; } $string .= "" . "\n"; $string .= "===# DO NOT EDIT BELOW THIS LINE#===\n"; $string .= "" . "\n"; while (my $t = $Tickets->Next) { $string .= "===# DO NOT EDIT #===\n"; $string .= "===Base-Ticket: " . $t->Id . "\n"; $string .= $action->GetBaseTemplate($t); $string .= "===# DO NOT EDIT #===\n"; $string .= "" . "\n"; } } else { $string .= "===Create-Ticket: ticket1\n"; $string .= $action->GetCreateTemplate(); } }