Last updated: 2001-10-15

Firstly make sure your email address works.  Spending my time writing a
detailed response to a bug report only to have it bounce really annoys me
and makes bug reports from that person take a much lower priority!
Get a hotmail address if you have to (I actually don't like hotmail, but
have to admit that they are more reliable than most mail servers on the
net).

Make sure you give following info:

1. What linux distribution do you use (e.g. Debian 2.2, Red Hat 7.2, etc).
2. What kernel do you use (uname -a).
3. Attach your /etc/portslave/pslave.conf (with the RADIUS shared secret
   removed.
4. Send the syslog data.  Paste the logs direct from the log files, don't
   re-type them (this is important for accuracy).
5. If you suspect there is a problem with portslave <---> radius daemon
   communication, attach also your radius daemon config files - the "users"
   and "clients" files (these are different for different radius servers).
6. A) Select a test port on your access server, then enable debugging for that
      port by setting the corresponding "sN.debug" item to 2 (N is the number
      of your test port).
   B) Add "debug kdebug7" to the command line options of radius pppd.
   C) Edit your /etc/syslog.conf and add following lines to it:

      local2.*		-/var/log/portslave
      daemon.*		-/var/log/portslave

      then "killall -HUP syslogd".
   D) After triggering the bug, attach the part of /var/log/portslave
      generated by portslave on the test port.
