# Ça ne fonctionne pas !!!

This is a FAQ for when Balsa appears to lock up, or other things that you think should be happening aren't. If you can't figure out how to do something but Balsa lets you do it, that's a bug. Report it.

I want one of the main folders to be IMAP

Balsa's frozen!

What's that window that flashed on the screen?

The address book doesn't import my addresses.

# Je veux qu'une boîte aux lettres de base utilise IMAP

See this section.

# Balsa's frozen!

Il ne l'est probablement pas. Vérifiez que :

If you don't have threading, Balsa will stop responding when it sends and receives email. Use threading, if possible.

Balsa is downloading a new message or closing a large mailbox. This could take a while, especially when this file is accessed via NFS.

Une boîte de dialogue est affichée, mais elle est cachée par une autre. Cela semble se produire avec Sawfish. Déplacez les fenêtres et cherchez s'il n'y a pas de boîte de dialogue en arrière plan.

# Qu'est-ce que cette fenêtre qui a clignoté à l'écran ?

Were you checking your mail? Probably. This is the window that displays progress for retrieving POP3 mail. If you don't have any POP3 accounts, it will still appear -- but it'll disappear almost instantly. You can disable displaying this window in preferences.

# Le carnet d'adresses n'importe pas mes adresses

Balsa attempts to open the file ~/.gnome/GnomeCard.gcrd. If you're not using this file, you may need to create a symlink so that Balsa can open it.

There have been slight changes in GnomeCard's file format between its various versions. Balsa is known to work with at least GnomeCard version 1.0.10 and probably most other releases.